SolidWiki

Terms and Conditions


These Terms and Conditions govern your use of the SolidWiki website (solidwiki.com) and knowledge hub (hub.solidwiki.com), and the services provided by SolidWiki. By accessing our website or engaging our services, you agree to be bound by these terms.

Please read these Terms and Conditions carefully before using our website or commissioning any service.

Last updated: June 2025
Website: solidwiki.com

1. About SolidWiki

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SolidWiki is a professional MediaWiki development company offering wiki setup, design, content migration, and ongoing maintenance services to clients nationally and internationally. References to "SolidWiki", "we", "us", or "our" refer to SolidWiki and its operators.

2. Acceptance of Terms

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By visiting our website, submitting an enquiry, or entering into a service agreement with SolidWiki, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree to these terms, please do not use our website or services.

These terms apply to all visitors, enquirers, and clients.

3. Services

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SolidWiki provides the following professional services:

  • MediaWiki setup and server configuration
  • Wiki design, skin development, and branding
  • Content migration to MediaWiki from other platforms
  • Ongoing MediaWiki support and maintenance
  • Custom MediaWiki extension development (on request)

The scope, timeline, deliverables, and cost of each service engagement are agreed in writing before work commences. SolidWiki reserves the right to decline any project enquiry at its discretion.

4. Client Responsibilities

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When engaging SolidWiki for services, clients agree to:

  • Provide accurate and complete information required for the project
  • Provide timely access to servers, credentials, or existing content as needed to carry out agreed work
  • Review and approve deliverables within agreed timelines
  • Ensure that any content provided to SolidWiki for migration or publication does not infringe third-party intellectual property rights
  • Make payments as agreed in the service agreement

5. Intellectual Property

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5.1 SolidWiki's Work

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Upon receipt of full payment for a completed project, the client receives ownership of all custom deliverables produced by SolidWiki for that project — including custom skins, custom extensions, and migrated content — unless otherwise stated in the project agreement.

5.2 Open-Source Components

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MediaWiki and its extensions are open-source software licensed under the GNU General Public License version 2 (GPLv2) or compatible licences. Any work SolidWiki performs using or building upon open-source components remains subject to the terms of those licences.

5.3 Website Content

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All original content published on solidwiki.com and hub.solidwiki.com by SolidWiki — including articles, service descriptions, and documentation — is owned by SolidWiki. You may not reproduce, republish, or redistribute this content without prior written permission.

6. Payment Terms

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Payment terms for service engagements are set out in the project agreement or proposal. Unless otherwise agreed:

  • A deposit may be required before work commences
  • Final payment is due upon project completion and delivery
  • Ongoing maintenance services are billed on a recurring basis as agreed

SolidWiki reserves the right to suspend or terminate work if agreed payment terms are not met.

7. Limitation of Liability

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To the maximum extent permitted by applicable law, SolidWiki's total liability for any claim arising from or related to our services shall not exceed the total fees paid by the client for the specific service giving rise to the claim.

SolidWiki shall not be liable for:

  • Indirect, incidental, or consequential losses
  • Loss of data, revenue, or business opportunity
  • Downtime or data loss resulting from third-party hosting providers, server environments outside SolidWiki's control, or actions taken by the client
  • Any issue arising from third-party software, including MediaWiki core, extensions, or skins developed by parties other than SolidWiki

8. No Warranty

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SolidWiki's services are provided on a professional best-efforts basis. While we take care to deliver high-quality work, we do not guarantee that any wiki installation will be free from errors, interruptions, or security vulnerabilities arising from external factors, including third-party software updates or hosting environments.

The information published on our website and knowledge hub is provided for general informational purposes and does not constitute professional legal, financial, or technical advice.

9. Confidentiality

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SolidWiki treats all client information — including project details, credentials, and business information — as confidential. We will not disclose client information to third parties except as required to deliver agreed services or comply with legal obligations.

10. Governing Law

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These Terms and Conditions are governed by applicable law. Any disputes arising from the use of our website or services will be subject to the jurisdiction agreed in the relevant service agreement. Where no jurisdiction is specified, disputes will be resolved in accordance with the laws of the country in which SolidWiki operates.

11. Changes to These Terms

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SolidWiki reserves the right to update these Terms and Conditions at any time. The updated version will be published on this page with a revised date. Your continued use of our website or services after changes are published constitutes acceptance of the updated terms.

12. Contact

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For questions about these Terms and Conditions, please contact us through our main website:

solidwiki.com

These Terms and Conditions apply to solidwiki.com and hub.solidwiki.com.

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