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SolidWiki:About

From SolidWiki


SolidWiki is a small, focused team that builds and looks after MediaWiki-based wiki websites for organisations around the world. We are not a large agency juggling hundreds of clients — we work closely with each project, from the first server setup to years of ongoing maintenance afterward.

This page explains who we are, how we work, and what you can expect if you choose to work with us.

Main Website: solidwiki.com
Knowledge Hub: hub.solidwiki.com

Why We Do This Work

Wikis are one of the oldest and most reliable ways to organise knowledge online, but setting one up properly — and keeping it running well — takes real technical attention. Most organisations don't have someone in-house who knows MediaWiki specifically. That's the gap we fill.

We started SolidWiki because we kept seeing the same problem: companies and communities either avoided MediaWiki entirely because it seemed too technical, or they installed it once and never touched it again, leaving it outdated and insecure. We wanted to be the team that handles it properly from day one and keeps it that way.

We care about getting the small details right — clean URLs, correctly configured permissions, a wiki that actually looks like it belongs to your organisation rather than a default install nobody bothered to brand.

How We Work

We try to keep our process simple and honest:

We listen first
Before we touch a server or write a line of configuration, we want to understand what you're actually trying to achieve — an internal knowledge base, a public-facing wiki, a migration from another platform, or something else entirely.
We explain what we're doing
You shouldn't need to be a developer to understand what's happening with your own wiki. We explain our work in plain language and keep you informed at each stage.
We don't disappear after launch
A wiki isn't a one-time project. MediaWiki releases updates regularly, and an unmaintained wiki becomes a security risk over time. We offer ongoing support because we believe finishing a setup is only half the job.
We're upfront about limitations
If something isn't possible, isn't a good idea, or will take longer than expected, we'll tell you directly rather than overpromise.

Who We've Worked With

Our clients span a wide range of organisations — small businesses building their first internal knowledge base, universities digitising departmental documentation, government teams needing transparent public records, and open-source communities migrating years of content from older platforms.

We work with clients nationally and internationally, communicating clearly across time zones and adjusting our process to fit how each team prefers to work — whether that's over email, calls, or written project briefs.

What We Actually Do

In plain terms, here is what we help with:

  • Setting up MediaWiki properly — on your server, configured securely, with the technical groundwork done right the first time.
  • Making it look like yours — a custom skin and branding so your wiki doesn't look like a generic, unfinished install.
  • Bringing your existing content over — if you're moving from Confluence, SharePoint, WordPress, or anywhere else, we handle the migration carefully so nothing important gets lost or broken.
  • Keeping it running — updates, security patches, backups, and the unglamorous but essential maintenance work that most people forget about until something breaks.

You can read the full technical breakdown of each of these on our Services page.

Why Trust Matters Here

A wiki often becomes the place where an organisation's most important internal knowledge lives — processes, policies, technical documentation, institutional memory. That's not something to hand off carelessly.

We built this knowledge hub itself using MediaWiki, the same platform we set up for clients, so you can see directly what a well-configured installation looks and feels like before you commit to working with us.

We don't use scare tactics, inflated claims, or pressure people into decisions. If MediaWiki isn't the right fit for what you need, we'll say so honestly, even if that means we're not the right team for your project.

Getting in Touch

If you're considering a new wiki, thinking about migrating an existing one, or just want to ask a question before deciding anything, the best place to reach us is through our main website.

solidwiki.com

We read every message ourselves and reply personally — there's no automated sales funnel waiting on the other end.

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