SolidWiki:Privacy policy

This Privacy Policy explains how SolidWiki (solidwiki.com) collects, uses, stores, and protects information when you visit our website or use our services. We are committed to protecting your privacy and handling your personal data responsibly and transparently.

By using our website or contacting us about our services, you agree to the practices described in this policy.

Last updated: June 2025

Website: solidwiki.com

Knowledge Hub: hub.solidwiki.com

1. Who We Are

SolidWiki is a professional MediaWiki development company providing wiki setup, design, content migration, and maintenance services to clients nationally and internationally. References to "SolidWiki", "we", "us", or "our" in this policy refer to SolidWiki and its operators.

Our main website is solidwiki.com.

2. What Information We Collect

2.1 Information You Provide Directly

When you contact us, request a quote, or engage our services, we may collect:

Your name and the name of your organisation
Your email address and telephone number
Details about your project or service requirements
Any other information you choose to share with us in correspondence

2.2 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

Your IP address
Browser type and version
Operating system
Pages visited and time spent on each page
Referring website or search query that brought you to our site
Date and time of your visit

This information is collected through standard web server logs and, where applicable, analytics tools. It is used solely for the purpose of understanding how our website is used and improving our services.

2.3 Information We Do Not Collect

SolidWiki does not collect:

Payment card numbers or financial data (payments, where applicable, are processed through third-party payment processors)
Sensitive personal data such as health information, government identification numbers, or biometric data
Personal data from children under the age of 13

3. How We Use Your Information

We use the information we collect for the following purposes:

Responding to enquiries: To reply to messages, questions, and service requests you send us.
Delivering services: To carry out MediaWiki development, migration, maintenance, and related work you have engaged us for.
Improving our website: To understand how visitors use our site and to make improvements to content and usability.
Legal compliance: To meet any legal obligations that apply to us as a business.
Communication: To send you updates related to your project or service agreement. We do not send unsolicited marketing emails.

We do not use your personal information for automated decision-making or profiling.

If you are located in the European Union or European Economic Area, our legal basis for processing your personal data is as follows:

Contractual necessity — processing required to deliver services you have requested or contracted with us for
Legitimate interests — processing for website analytics and business improvement purposes, where those interests are not overridden by your rights
Legal obligation — processing required to comply with applicable law
Consent — where you have given clear consent for a specific purpose (for example, subscribing to updates)

5. How We Store and Protect Your Information

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

Using HTTPS encryption on our websites
Restricting access to personal data to authorised personnel only
Not storing sensitive personal data beyond the period necessary for the purpose it was collected

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.

6. Sharing of Information

SolidWiki does not sell, rent, or trade your personal information to third parties.

We may share your information in the following limited circumstances:

With trusted service providers who assist us in operating our website or delivering our services (for example, hosting providers), who are contractually obligated to keep your information confidential
If required to do so by law, court order, or lawful authority
To protect the rights, safety, or property of SolidWiki, our clients, or others

7. Cookies

Our website may use cookies to improve your browsing experience. For full details on the cookies we use and how to manage them, please refer to our Cookie Policy.

8. Third-Party Links

Our website and wiki may contain links to third-party websites, including MediaWiki.org, the Wikimedia Foundation, and other external resources. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

The right to access the personal data we hold about you
The right to request correction of inaccurate personal data
The right to request deletion of your personal data, subject to legal retention requirements
The right to object to or restrict certain processing of your data
The right to data portability
The right to withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us through solidwiki.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page will be updated when changes are made. We encourage you to review this policy periodically.

11. Contact

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us through our main website:

solidwiki.com

This Privacy Policy applies to solidwiki.com and hub.solidwiki.com.